ADT Customer Service | More about Your ADT System and Services

Get a free quote and ADT offers.

Call or fill out the form below and an ADT Specialist will call you, from time to time, about ADT offers.

Name

Phone

ZIP

By clicking the 'Get a Free Quote' button below, I agree that an ADT specialist may contact me via text messages or phone calls to the phone number provided by me using automated technology about ADT offers and consent is not required to make a purchase. Your information is collected and used in accordance with our privacy policy

Have a question, you can visit our Support Center 24/7.

Get Help

We’ve got the basics covered

Log into your ADT account

Log into your ADT account to pay a bill, manage services, order products, and more.

New ADT customers

Find all the information you need to get ready for your ADT smart security system installation day.

Get started

Learn about your bill

Hop on over to this page to get all your ADT billing questions answered.

Learn more

Add the intelligence of Google Nest products
to your ADT system

Google Nest Doorbell (battery)

Nest Wifi Router and Point

Explore All Google Devices

*Google, Nest Doorbell, Nest Cam, Nest Hub Max, Nest Thermostat and other marks are trademarks of Google LLC.

Google Nest products and services featured are designed to make life easier and to build a helpful home and were not designed specifically for life- sustaining or safety-critical use cases. These products and services are compatible with the ADT Self Setup System, and depend upon working internet, Wi-Fi, and, in some cases, the service availability from ADT and/or Google. To learn more, please visit http://g.co/nest/TOS.

Answers to common questions

How do I read my ADT bill?

You can visit the How to Read My Bill page for a step-by-step description of how to read each section of your bill, or download and use this PDF.

How can I update information on my account?

There are a host of things you can update through the My Account tab once you log into your MyADT account. You can ensure your billing information is current, add or change a credit card, set up EasyPay automatic Payments, order new batteries for your devices and schedule service appointments. Start by logging into MyADT.com.

How do I place my system in test mode?

To ensure your system is sending signals to ADT, we recommend testing it every 30 days. It’s easy to test your system, simply log into MyADT.com, select the Alarm System tab, select System Test from the top, and then click the Start Test Mode button. You can also call 800-ADT-ASAP to put your system into Test Mode.

How can I obtain an Alarm Monitoring Certificate?

Many insurance companies offer discounts to homeowners who have monitored security systems installed. To get your Alarm Monitoring Certificate for your insurance company, log into MyADT.com and click on the Account Documents tab. Under Insurance Discount at right, select Alarm Monitoring Certificate.

I am moving, how can ADT help me?

If you’re moving, taking your security with you is easy. Existing customers receive exclusive discounts on installation of a new system. Click here to learn more about our current moving specials.